Technical Support Website
When you build a new website, you may think that the process is complete once the site is fully up and running, but you’d be mistaken. Your website is living on the internet, which is subject to constant changes, whether as a consequence of your actions or the environment in which it lives.
A service we pride ourselves on at Engenius is our Website Service Plans, and from time-to-time we are met with one of the following questions or statements: “Why do I need a service plan? I can get cheaper hosting somewhere else, so why should I keep my site with you? I can maintain the site myself, I don’t need a ‘service plan’. Our other website company didn’t require a monthly fee, so why do you?”
The digital marketing agency you choose to work with should be your partner. That can look different depending on who you are, but at Engenius that means forming long term relationships with our clients. In order for us to do this to the best of our ability, we set up each client on a Website Service Plan (WSP). One unique thing we offer clients in our service plans is an annual support credit. This is a predetermined amount of time that Engenius will dedicate to working on tasks related to your website. So why is it worth paying for your digital marketing agency to provide really good technical support?
Your Website Will Break
It’s tough to accept, but your website will break, no matter what
It is invaluable to know that you have a team of experts making sure your website is running on the latest software, has the tightest security, and is performing maintenance and backups often, before alarms have even gone off. It’s easy to automate everything nowadays, including your support and customer service, but we know first hand that to provide a truly awesome customer experience, you need a team that is easily accessible.
The internet, believe it or not, is a fragile thing. Sometimes Google Chrome updates their browser software (with no warning) and parts of your website might look out of whack due to the update. Perhaps there is a plugin installed on your website that is hacked and is redirecting your website traffic to inappropriate content. Or it’s your busy season and you need to update pictures or other content on your website, but there just doesn’t seem to be enough hours in the day. No matter the reason, your site will need updates and regular maintenance, and most business owners simply don’t have the time to perform that work themselves.