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1. Open Device Manager by following the steps for the version of Windows that you have:
   • Windows 10: Click the search box in the bottom-left corner, type Device Manager, and press enter. In the list under Universal Serial Bus Controllers, find the Apple Mobile Device USB Driver.
   • Windows 8: Swipe in from the screen's right edge. Tap Search and enter Device Manager, then tap Device Manager. If asked, enter your password. In the list under Universal Serial Bus Controllers, find the Apple Mobile Device USB Driver.
   • Windows 7: Click Start > Control Panel > Hardware and Sound > Device Manager. If asked, enter your password. In the list under Universal Serial Bus Controllers, find the Apple Mobile Device USB Driver.
2. Even if you can't find the Apple driver, follow the steps below based on what you see or don't see.

You see a down arrow

If you see next to the Apple Mobile Device USB Driver, right-click the driver and choose Enable from the shortcut menu. Then if you still need help, contact contact Apple Support.

You don't see the Apple Mobile Device USB Driver

1. Disconnect your device from your computer.
2. Reconnect your device to your computer.
3. If you see any of these sections in Device Manager, expand them:
   • Imaging Devices
   • Other Devices
   • Portable Devices
   • Universal Serial Bus Controllers

Now look for the entry that recognizes the device as a camera. You should see "Apple iPhone, " "Apple iPad, " or "Apple iPod." Right-click the device entry, then .

If only Unknown Device appears, follow these steps:

1. Right-click on the Unknown Device entry.
2. Choose Properties from the shortcut menu and then click the Details tab.
3. In the drop-down menu, select Hardware IDs.
4. If the ID starts with something other than USBVID_0000&PID_0000, go to Device manager and right-click the Unknown Device entry, then .
5. If the ID starts with USBVID_0000&PID_0000, then follow the remaining steps.
6. Disconnect the device and unplug all USB devices from the computer.
7. Shut the computer down, then turn it back on.
8. Reconnect the device, testing each USB port for about 30 seconds to see if the device is recognized.