Software Support Specialist

Software Support Specialist


The Software Support Specialist will be part of the team administrating DESERTMICRO's Manager Suite of software. Duties primarily involve providing support, training, troubleshooting, research and reporting for end users of the system, as well as other internal/external customers. Other duties include some system setup, as well as maintenance and regular data review for accuracy.

All tasks must meet the highest standards of accuracy, and be done in a timely and efficient manner with a very high degree of professionalism and responsibility, ensuring that all Standard Operating Procedures are met and are communicated clearly when training end users of the system.

DESCRIPTION: The Software Support Specialist is responsible for the following:

1. Perform the Help Desk role for database support (and other applications as the need arises)
2. Provide reports and data for internal/external customers as requested
3. Train system end-users as needed, in organized training format, as well as fielding basic questions on “how to’s” as they arise
4. Setup and configure installed DESERTMICRO software
5. Troubleshoot problems as they arise, escalating complex issues to appropriate personnel
6. Perform job setup, and other system setup and changes as directed
7. Assist in creating database documentation for internal SOPs, new features, tips, etc
8. Review system queries to verify data and setup is correct
9. Assist on special projects
10. Any other responsibilities as assigned

QUALIFICATIONS:

Working, base knowledge of SQL accounting databases
Detail-orientation with strong trouble-shooting and analytical skills
Excellent communication skills, both verbal and written
Proficiency in MS Excel, Word, and Visio
Proficiency in Crystal Reporting and Microsoft SSRS
Proficiency in SQL
Ability to organize, initiate and execute work independently, multi-task efficiently, and work at a fast pace with accurate end results
Basic knowledge of accounting principles (preferred) – AP/AR, Scheduling

DESERTMICRO is software that hauls!

We develop, market, install and support billing, routing, and dispatching software programs for environmental and transportation based companies.

We have a market leading position in the transportation, waste and recycling industries!

OUR CORE VALUES
Honesty and responsible behavior as a foundation
Passion for excellence - second best will never suffice
We walk our talk - We say what we mean; we mean what we say
Teamwork - we sink or swim together



Share this article





Related Posts


ASUS software Support
ASUS software Support
HP Support software
HP Support software

Interesting fact
If you are looking for the way to escape from the noisy world and to enjoy the beauty of a small town that is known for its great panoramic views, nice places to promenade, various marching bands parades and festive occasions, as well as numerous other attractions, come to Corfu Town. Even if you will get tired of sea views, the town has a solution - Corfu Cafe where you can get in touch with your relatives and friends and play games.
Latest Posts
Dell Latitude Wireless driver
Dell Latitude…
I was trying to get Ubuntu working on…
Update Windows 7 free Download
Update Windows…
Yes, there s still a way to get Windows…
Asus Router Technical Support phone number
Asus Router Technical…
Many users choose Asus router over any…
HP printer Driver updates
HP printer Driver…
This product detection tool installs…
HP Computers Australia
HP Computers…
© Hewlett-Packard Development Company…
Search
Featured posts
  • It Computer Support Specialist Salary
  • ASUS software Support
  • HP Support software
  • It Support Specialist Jobs
  • Tech Support for Computers
  • Computer Support Boca Raton
  • Local Computer Support
  • Acer Technical Support Canada
  • ASUS Technical Support number
Copyright © 2018 l www.quicktechusa.com. All rights reserved.