ASUS motherboard RMA process
The purpose of this post and thread is to help make the troubleshooting / RMA process a little easier and to shed light on the proper steps you should take and the proper contacts you can go to when you're in need of assistance.
First, I want to make it known that we have several different levels of support here in the forums and I will clarify who should be contacted depending on the support needed. Those of us with @ASUS in our forum names are ASUS employees who have experience with the troubleshooting / RMA process so we can offer assistance for those cases. Our forum moderators with Team ROG in their tags are volunteers who are an integral part of our community and are happy to provide assistance and guidance as well.
Getting Support on ROG Forums
Check the next section about contacting your local ASUS support especially for issues specific to your region.
ASUS Tech. Support phone/e-mail
Each reseller / retailer of ASUS products will have their own warranty policy, but every ASUS product is also backed by the manufacturer's warranty in the original country of purchase.
If you don't plan to stay in the original country of purchase, it's a good idea to confirm that your product comes with international warranty and that the service center you plan to use will cover your product under the international warranty before you buy.
Remember that it is always good to provide proof of pictures and videos. Specifically, before sending the product in for an RMA you should take pictures of the product because it does happen that our RMA team will receive the product with some sort of physical damage, scratches, etc. which will cause the RMA department to declare the product as having CID (Customer Induced Damage) and require a fee to be paid in order to have the product repaired / replaced. So to be sure this doesn't happen to you, you should take pictures of the product before sending it in. Remember that our latest motherboards offer UEFI bios which allow you to take screen shots simply by pressing F12 and saving them to a FAT32 formatted USB storage device. Every bit helps whether its for troubleshooting, to help provide evidence during an RMA process, or even to show proof that a product may have come back in a worse condition than when it was sent out. This will help eliminate downtime for everyone.