Contact HP Computer Support
HP is committed to handling customer support queries and product and services complaints in a clearly defined, effective, fair and prompt manner. HP is also committed to the spirit and principles embodied in the Australian Standard for complaints handling. Our Customer Support Charter sets out how we meet this commitment to you.
How to contact usTechnical Support, Sales Consultation and General Enquiries You may contact HP for technical support, sales consultation and general enquiries by clicking on the "Contact Us" link under "About HP" found at the bottom of the HP Australia home page. You will see links to "Shopping", "Support" and "Company". When you access the "Company" links a full list of telephone numbers is available under "Contact HP". Please choose the correct telephone number for your product and an HP Support Representative will be available to assist you. You can also contact HP via online chat. Links to the live chat room are available in the telephone list.
Complaints and Compliments If you wish to make a specific complaint or compliment about your experience with HP or about HP's products or services, you may contact HP: By phone:
1800 625 236 or (02) 8934 4357 8:30am – 5:30pm AEST Mon. - Fri. (excluding Public Holidays) In writing to:
Compliments and Complaints Officer
HP South Pacific
Level 5, Building F, Rhodes Corporate Park,
1 Homebush Bay Drive
Rhodes, NSW, 2138
Australia Information we will ask you to provide should you wish to make a complaint So that HP can support you in the most efficient way, please have the following information ready (if applicable) when you contact HP: Serial number, Product model or Software description, contact name, telephone number and email address details, location of faulty equipment, description of problem and any troubleshooting you have already performed, business impact: critical/high/medium/low, the requested remedy and any other relevant information (e.g. your helpdesk reference number). If you are calling back in relation to an existing problem please supply the HP Case Reference Number.