Update drivers on computer
Article ID: 000005469
You get one of the below error messages when you update your graphics drivers.
Click or the topic for details:Error received when you use Intel® Driver Update Utility
Error: A customized computer manufacturer driver is installed on your computer. The Intel® Driver Update Utility is not able to update the driver. Installing a generic Intel® driver instead of the customized computer manufacturer driver can cause technical issues. Contact your computer manufacturer for the latest driver for your computer.Error received when you manually install driver
Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit.Or
Error: This driver could not be installed on this computer. Contact the computer's manufacturer for further information.
Why did I get this error?
Your computer manufacturer customizes drivers that run Intel® components on your machine. You might lose functions and cause other technical issues by installing the Intel® drivers.
What should I do?
You can work around the error by first uninstalling the manufacturer's driver, then installing the Intel® Graphics Driver. However, you risk losing functionality or causing other technical issues.