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Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _D7D1651C_4093_4721_A8DC_FDD74D447F3A, location: C:\Program Files (x86)\ASUS\ASUS PTP Driver\install\x86\BatchCaller.exe, command: /Install “C:\Program Files (x86)\ASUS\ASUS PTP Driver\\”

This is the complete action with the error, until it starts the rollback:

MSI (s) (E8:3C) [22:11:20:759]: Executing op: ActionStart(Name=_7BC_481D_BAE1_B05E6CF21272, ) Action 22:11:20: _7BC_481D_BAE1_B05E6CF21272. MSI (s) (E8:3C) [22:11:20:760]: Executing op: CustomActionSchedule(Action=_7BC_481D_BAE1_B05E6CF21272, ActionType=3090, Source=C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe, Target=/Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\", ) CustomAction _7BC_481D_BAE1_B05E6CF21272 returned actual error code -1 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (E8:3C) [22:11:23:009]: Note: 1: 1722 2: _7BC_481D_BAE1_B05E6CF21272 3: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe 4: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\" MSI (s) (E8:3C) [22:11:23:009]: Note: 1: 2262 2: Error 3: - MSI (c) (F4:A0) [22:11:23:013]: Note: 1: 2262 2: Error 3: - DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog, Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _7BC_481D_BAE1_B05E6CF21272, location: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe, command: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\" MSI (s) (E8:3C) [22:11:25:502]: Note: 1: 2262 2: Error 3: - MSI (s) (E8:3C) [22:11:25:502]: Product: ASUS Smart Gesture - Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _7BC_481D_BAE1_B05E6CF21272, location: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe, command: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\"Action ended 22:11:25: InstallExecute. Return value 3. MSI (s) (E8:3C) [22:11:25:517]: Note: 1: 2265 2: 3: - MSI (s) (E8:3C) [22:11:25:518]: User policy value 'DisableRollback' is 0 MSI (s) (E8:3C) [22:11:25:518]: Machine policy value 'DisableRollback' is 0 MSI (s) (E8:3C) [22:11:25:527]: Executing op: Header(Signature=, Version=500, Timestamp=, LangId=1033, Platform=0, ScriptType=2, ScriptMajorVersion=21, ScriptMinorVersion=4, ScriptAttributes=1) MSI (s) (E8:3C) [22:11:25:527]: Executing op: DialogInfo(Type=0, Argument=1033) MSI (s) (E8:3C) [22:11:25:527]: Executing op: DialogInfo(Type=1, Argument=ASUS Smart Gesture) MSI (s) (E8:3C) [22:11:25:527]: Executing op: RollbackInfo(, RollbackAction=Rollback, RollbackDescription=Rolling back action:, RollbackTemplate=[1], CleanupAction=RollbackCleanup, CleanupDescription=Removing backup files, CleanupTemplate=File: [1]) Action 22:11:25: Rollback. Rolling back action: Rollback: _7BC_481D_BAE1_B05E6CF21272

Also, I found that another log is created on C:\Windows\Logs\ASUSSmartGesture.log but it didn’t have information related to the error.

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